Three trends are likely to dominate the year: portfolio optimization, technology-driven investment and ongoing consolidation. Learn the critical success factors for each.
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The insurance agent of the future
The transformation mandate for insurers
Navigating change to seize new global opportunities
Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures.
Our global team of industry professionals helps insurers navigate these challenges — and seize the strategic opportunities they represent. We help you find better answers by asking better questions about the most critical aspects of the business:
- Finance, risk and actuarial
Stronger alignment among finance, risk and actuarial can drive strategic transformation across the business — especially in analytics, compliance and growth.
- Operational excellence
Automation, rationalization and optimization are the keys to achieving exceptional operations and sustaining margins in the face of cost pressures.
- Using behavioral analytics to drive customer value
- Life Insurance Operations
- Underwriting, Product & Policy
- Stronger customer connections
Tailored product offerings, personalized experiences, and streamlined sales and service processes deliver what customers want and drive growth.
- Mergers and acquisitions
Current market challenges present numerous growth and investment opportunities for insurers around the world.
- Technology-enabled transformation
Enhanced technology can result in breakthrough performance gains in claims, underwriting, policy and billing.
- Governance, risk and compliance
The Insurance Governance Leadership Network (IGLN) is committed to building strong, enduring and trustworthy insurance institutions.
- Emerging market strategies
New technology and increasing consumer demand offer opportunities in Africa, Brazil, China, India and other fast-growth economies.
- The future of health insurance
From usage-based insurance to wearable technology, disruptive trends and innovations are bringing about an era of profound change.
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Read findings and key themes from our 2016 North American insurance CRO survey.