Based on our research findings, we’ve identified seven key considerations for telcos to keep front of mind as they undertake their journey of digital transformation.
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Telecommunications operators are mastering the demands of technological and regulatory changes while illustrating transparency, customer innovation and bringing new services to the market. Are you keeping up? Whether your goals consist of adjusting your business model or boosting your market share, we deliver on our promises so you can be at the forefront of change.
Tap into our industry-focused knowledge on emerging and expanding telecom issues:
- The need for data privacy and security is growing
Privacy remains a significant issue for many telecommunications operators and poses ever-increasing challenges. This should come as no surprise; operators capture and hold enormous amounts of data on their customers.
Factors such as new services, the continued digitization of information, as well as more accessible and ever cheaper digital storage, have only increased (and will continue to increase) the amount — and level of sensitivity — of the personal data operators accumulate.
More generally, as operators invest in building deeper two-way customer relationships, their growing dependency on customer data will increase the associated risks. Efforts to limit illegal file sharing are under way in many countries, yet the range of stakeholders involved means that debate often continues at the expense of policy consensus.
Operators should work closely with governments to clarify their responsibilities in areas such as anti-terrorism and content for children, and collaborate with suppliers and partners to tackle privacy and security issues in new service areas such as cloud security and mobile apps.
Our approach — grounded in industry-specific experience and committed to delivering measurable, sustainable results — can help you adapt and succeed.
- An industry in transformation
The telecom industry is transforming before our very eyes. And in many instances, there are no hard set rules for the new digital platforms, tools and lifecycle in which they live.
In this industry more than any other, therefore, embracing a strategic, forward-looking business model is critical to survival — and success. The transformation that has gripped the landscape presents you with challenges, risks and opportunities as never before.
With continued pressure from new players entering the market, operators must continually find ways to stay ahead of the game. Strategies include investment in next-generation technologies and alternative network sourcing arrangements.
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Our bimonthly publication addresses key industry topics and their impact on IFRS reports.
Jonathan Dharmapalan discusses what's in store for smartphones, tablets and other new technologies with the BBC at CommunicAsia2011.