The EY 7 Drivers of Growth
From the outset, leading companies make customers their focal point. They understand that by putting customers’ needs and desires first, they can achieve a competitive advantage.
They know all about their customers — who they are, what they want and when they want it — and they know that building customer loyalty goes hand in hand with long-term sustainable growth.
Even after becoming market leaders, these companies are constantly thinking about how to keep engaging and delighting their customers in all of their markets.
Using persistence to break into a supply base
Linda Hasenfratz, CEO of Linamar Corporation, reveals the key to customer retention.
Learn to think like your
Lars Nielsen, Co-founder of Sitecore, discusses the importance of understanding customers across all touch points to deliver an exceptional customer experience.
How do you turn fickle customers into loyal ambassadors?
Everywhere you look, technology is transforming customer experiences and expectations, and it's happening faster all the time. In this fast-paced digital world, you need to revolutionize your customer strategy.
Designing your customer experience using digital analytics
Our insights explore how companies are using analytics to design consistently great experiences for their customers and drive growth.
Can insights help you anticipate what consumers will crave?
When Weston Foods realized innovation was the key to growth, EY helped build a customer-led innovation capability to generate winning ideas.
Banking for the unbanked
With Ininal, Bulent Tekmen has found a way of giving people without bank accounts access to financial services. Keeping customers satisfied is at the heart of the company’s growth.