Building adaptive digital enterprise in Technology,
Media & Entertainment and Telco industries
Companies must drive innovation across the business — striving to create a culture that continually evolves and improves the customer experience.
When it comes to dealing with digital disruption, Technology, Media & Entertainment and Telecommunications (TMT) companies may be further along than most other organizations. But they must also compete with those born in the digital era and be creative in developing the right customer experience (CX) strategy using technology, analytics and a host of innovative channels.
Competition is constantly emerging from new places; customer expectations are evolving; and the range of issues TMT companies face are multiplying exponentially. Use our insights to help weather unexpected volatility and the evolving digital landscape, and create a more relevant, compelling CX.
Future Consumer Now 2030
Technology is transforming the lives of consumers and the way we live, work, play, eat, shop, move and stay healthy will look wildly different in the next 10-12 years. We’re helping our clients to stress test all of their assumptions about the years ahead and prepare for their future success. Read more.
With FutureConsumer.Now, we are helping industry leaders anticipate the future of consumers so they can foresee business implications and begin transformation sooner against that vision.
EY Insights for TMT: Future Consumer Now 2030
Find out how EY is using FutureConsumer.Now to help industry leaders make their organizations fit for a very different future.
X, Y, Z Customer Experience Research
Explore generational differences and attitudes to TMT companies.
Decoding the digital household
How can you adapt to your customers’ changing needs?
Digitally Integrated Customer Experiences
From doing digital to being digital.
TMT Convergence Network
Global centers for physical and virtual collaboration.
The TMT Convergence Network is one way EY can provide adaptive services of lasting value to help solve your most complex business problems.